Refund policy
Returns and refunds
Thirty days to decide. We don't ask for the bottle back, and we don't make you justify yourself.
The 30-day guarantee, in one paragraph
Take GAZLESS daily for a month. If your evenings don't feel lighter, write to us within 30 days of delivery and we refund the bottle — opened or not. You keep it, or you bin it. There is nothing to send back.
Why we don't take returns
GAZLESS is an ingestible product. Once a bottle has left our hands we can't verify how it was stored, and we will never resell a supplement that has been out in the world. So we don't ask for it back — it would cost you a trip to the post office and change nothing for us.
This means: no physical returns, ever. Not because we're difficult, but because a returned supplement is a supplement we destroy.
How to get a refund
- Email hello@gazless.com with your order number.
- Tell us in one line what didn't work. We're not testing you — it helps us improve.
- We confirm within one working day.
- The money goes back to your original payment method within 5 to 10 working days, depending on your bank. We don't control that part.
What's covered
| Situation | What we do |
|---|---|
|
It didn't work for you Within 30 days of delivery |
Full refund of the product. Nothing to return. |
|
Damaged on arrival Broken seal, crushed bottle |
Replacement or refund. Send a photo within 7 days. |
| Expired or close to expiry | Replacement or refund, whatever you prefer. |
| Wrong item | We send the right one. No charge. |
| You changed your mind before shipping | Full refund, including shipping. |
What isn't covered
- Parcels reported lost or stolen after a delivery scan. See shipping.
- A second bottle of the same order. The guarantee covers one bottle per customer — it's there so you can try, not so you can stock up for free.
- Requests beyond 30 days from delivery.
- Free gifts. The tote and the glass bottle are yours to keep either way. We don't ask for them back and we don't deduct their value from your refund.
Subscriptions
The guarantee applies to your first delivery. Later deliveries can be skipped or cancelled at any time before they're charged, and you always get an email beforehand — so there's no reason to be charged for a bottle you didn't want. A renewal already shipped isn't refundable, but cancelling takes two clicks and stops everything after it. See the subscription terms.
Your statutory rights
If you're a consumer in the European Union or the United Kingdom, you have a legal right to withdraw within 14 days of receiving your order, without giving a reason. Our 30-day guarantee is more generous and doesn't replace that right — you can rely on whichever suits you better. Nothing on this page limits rights you have by law.
Chargebacks
Please write to us before disputing a charge with your bank. A refund from us takes one email and a few days; a chargeback takes months, costs us a fee, and gets you the same money. We've never refused a legitimate request.