Recurring purchases
Cancellation policy
This page tells you exactly how a GAZLESS subscription is billed and how to stop it. It applies to every purchase option that renews automatically.
The short version
You can cancel at any time, for any reason, with no fee and no notice period. Go to your account → Subscriptions → Cancel. Two clicks, effective immediately. Or email contact@gazless.com and we do it for you the same working day.
1. What a purchase option is
When you buy GAZLESS, you choose between a one-time purchase and a subscription. A subscription is a recurring purchase option: you authorise us to charge your payment method on a fixed schedule until you cancel. A one-time purchase never renews and nothing on this page applies to it.
2. What you are agreeing to
| Term | Detail |
|---|---|
| Billing frequency | Every month, on the same calendar date as your first order |
| First delivery | $39.00 — the $10 welcome discount applies to the first order only |
| Every renewal after | $49.00 per month, one bottle of 30 capsules |
| Shipping | Free on every subscription delivery, no minimum |
| Minimum term | None. There is no commitment and no minimum number of deliveries |
| Cancellation fee | None, at any point |
| How it ends | It renews automatically until you cancel it |
You accept these terms when you place a subscription order. They are shown to you at checkout before you pay, and repeated in your order confirmation email.
3. How to cancel
From your account — the fastest way
- Sign in at gazless.com/account.
- Open Subscriptions.
- Select your GAZLESS subscription and choose Cancel.
It takes effect straight away. You get a confirmation email. There is no retention offer, no survey you have to finish, and no phone call.
By email
Write to contact@gazless.com from the address on the order, or with your order number. We cancel it the same working day and confirm in writing.
4. When your cancellation takes effect
- Cancelling before a renewal charge stops that charge. You are not billed again.
- Cancelling after a charge has gone through does not reverse that charge if the order has already been prepared or shipped. It stops everything after it.
- We email you a reminder before every renewal, with enough time to skip or cancel. If you never received that email, tell us — we will not keep money for a delivery you did not want.
5. Alternatives to cancelling
- Skip a delivery — you are not charged, and the following delivery arrives as scheduled.
- Change the billing date — move it to whatever day suits you.
- Pause — stop the charges without losing your subscription price or your history.
All three are in the same Subscriptions screen as Cancel. We mention them because they solve most reasons people cancel — not to make cancelling harder.
6. If a payment fails
We retry over several days and email you. If it still fails, the subscription pauses rather than cancels, so you can update your card and continue. A failed payment never triggers a fee.
7. Price changes
If we change the subscription price, we email you at least 30 days before it applies, and you can cancel before it takes effect. A price will never change silently between two deliveries.
8. Refunds after cancelling
Cancelling and refunding are two different things. Your first subscription delivery is covered by the 30-day money-back guarantee, with nothing to send back. Renewals already shipped are not refundable, because cancelling before the charge is always possible and always free. The full detail is on the returns and refunds page.
The free tote bag and glass bottle from your first delivery are yours to keep. We never ask for them back and we never deduct their value from a refund.
9. If we cancel
We may end a subscription ourselves — for repeated failed payments, a shipping restriction in your country, or if we stop selling the product. If that happens we tell you by email and refund anything charged for a delivery we did not send.
10. Your statutory rights
If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw within 14 days of receiving an order, without giving a reason. Nothing on this page reduces that right, and our 30-day guarantee on the first delivery is more generous than it.
11. Questions
Anything unclear on this page is our fault, not yours. Write to contact@gazless.com and we will answer in plain language. See also the subscription terms.