Getting it to you
Shipping and delivery
Where we ship, how long it takes, and what happens when something goes wrong on the road.
How long it takes
Your first delivery: 7 to 9 days. Up to one week before it reaches you, sometimes a little more. We'd rather tell you that upfront than promise two days and disappoint you.
That window covers preparation, handover to the carrier and transit. It starts the day after your order is confirmed, and counts working days.
| Step | Time |
|---|---|
|
Order confirmed You get an email straight away |
Day 0 |
|
Prepared and handed over You get a tracking number |
1–2 working days |
| In transit | 5–7 working days |
| Delivered | 7–9 days total |
Who carries it
We ship with DHL and UPS. Which one depends on your address — we use whichever serves your area best, and you'll see it on your tracking link. You can't choose the carrier at checkout, and there's no advantage in doing so.
Shipping cost
- Free above $50 on one-time orders.
- Always free on every subscription delivery, with no minimum.
- Below $50, the cost is calculated at checkout from your address, before you pay.
Tracking
You'll get a tracking link by email as soon as the parcel is handed over. Tracking often shows nothing for the first 24 to 48 hours — that's normal, the parcel exists, the carrier just hasn't scanned it yet.
Customs and duties
Prices shown include duties and taxes where we can calculate them. If your country charges anything on arrival that we couldn't collect at checkout, it's payable by you. We can't predict every jurisdiction, and we won't pretend otherwise.
Wrong address
Write to us within 12 hours of ordering and we'll change it if the parcel hasn't left. After handover, we can't redirect it. A parcel returned to us because the address was wrong can be reshipped once you cover the second shipping cost.
Lost parcels
A parcel marked delivered by DHL or UPS is considered delivered. We don't replace or refund parcels reported as lost or stolen after delivery confirmation. If tracking stops moving for more than 10 working days without a delivery scan, that's different — write to us and we'll open an investigation with the carrier ourselves.
Subscriptions
Renewal orders ship on the same schedule. You'll get an email a few days before each charge, so you always have time to skip or change the date. See the subscription terms.